Princeton Electrical Makeover is a stable and continuously growing business with over 13+ years of experience. We are looking to find a reliable, energetic and experienced Electrical Service Dispatcher to join our already amazing team.
Princeton Electrical Makeover values the hard work and dedication of its team. In addition to a competitive compensation package, we focus on growing the skills of our employees and create internal growth opportunities. We understand that part of our success is due to the hard work and dedication that our team puts into their daily activities. We value that effort and focus on creating a diverse and fair work environment.
Primary Job Function
Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Order parts for return visits. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with the Service manager, employees, and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Make outgoing calls to schedule maintenance and/or reminder calls to ensure the technicians schedule will be efficient.
In addition, the role will manage:
Candidate Requirements
Compensation And Benefits
$22-$24/hourly
Great benefits package that includes medical insurance, company paid dental and vision plan, paid personal time off and 40 hours of NJ Sick Leave, paid holidays and 401k retirement plan with employer match.
AAP/EEO Statement:
We are an Equal Opportunity Employer (EEO), employer and is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, active-duty wartime or campaign badge veteran or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. Worker with Disabilities needing assistance applying please feel free to call the HR Office at (844)765-5407 ext 100.
Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Order parts for return visits. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with the Service manager, employees, and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Make outgoing calls to schedule maintenance and/or reminder calls to ensure the technicians schedule will be efficient.
In addition, the role will manage:
- Following up with customers to determine satisfaction levels and provide service schedule for the future.
- Respond to all voice mails left overnight and set up the next steps.
- Provide a weekly Forecast of workload schedule.
- Review work orders for completion and accuracy.
- Provide all necessary instruction and information regarding job sites to those performing the work.
- Manage all generator contracts.
- Familiarity working in an upbeat, fast-paced environment where your multi-tasking and logistical skills will be put to test.
Candidate Requirements
- Advanced customer service skills.
- Strong phone skills with customers.
- Geographical knowledge of Princeton area (helpful)
- Ability to multi-task
- Knowledge of industry is recommended but not required
- Strong Computer skills – PEM operates an app based dispatching system.
- High school diploma or general education degree (GED)
- Three (3) to Four (4) years related experience and/or training in customer service, dispatching or project management.
- Excellent verbal skills
- Professional phone skills
- Strong interpersonal skills
- Energetic personality
- Professional and empathetic phone demeanor
- Outstanding communication and organizational skills as well as attention to detail.
- Able to analyze a situation quickly and prioritize based on company guidelines.
- Strong, applicable knowledge of Microsoft Office programs such as Outlook, Word, and Excel
Compensation And Benefits
$22-$24/hourly
Great benefits package that includes medical insurance, company paid dental and vision plan, paid personal time off and 40 hours of NJ Sick Leave, paid holidays and 401k retirement plan with employer match.
AAP/EEO Statement:
We are an Equal Opportunity Employer (EEO), employer and is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, active-duty wartime or campaign badge veteran or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. Worker with Disabilities needing assistance applying please feel free to call the HR Office at (844)765-5407 ext 100.
